CTRIP.COM EXPANDS CALL CENTER BUSINESS IN CHINA

AsiaInfo Services
05-10-2010
Ctrip.com Expands Call Center Business in China

BEIJING, May 10, 2010 (SinoCast Daily Business Beat via COMTEX) -- Ctrip.com International Ltd. (Nasdaq: CTRP) completed building its second call center located in Nantong City, Jiangsu Province, east China, with an investment of CNY 200 million, the leading Chinese online travel service provider announced on May 9, 2010.

It is the largest call center in the world presently, with more than 12,000 call seats. Ctrip.com plans to develop its call center outsourcing business in the future.

There is a large demand for call center service in China, but the establishment of a call center is costly, citing a report. Ctrip.com's new call center can be available for different all center outsourcing services such as banking.

The travel industry has thrived in China in recent years, Fan Min, co-founder and chief executive officer of Ctrip.com. In 2009, it created a total revenue of about CNY 1.26 trillion, serving about 2 billion travelers; it is predicted to reach a revenue of CNY 1.4 trillion in the aggregate in 2010, serving 2.3 billion travelers; and the market will have 3.5 billion travelers by 2015, when its yearly average revenue is estimated to grow at 12% and its added value will account for 4.5% of China's GDP.

Source: dycj.ynet.com (May 10, 2010)

KEYWORD: BEIJING INDUSTRY KEYWORD: Internet & Online Services & Media SUBJECT CODE: Internet & Online Services
Internet Service Providers
SinoCast China Business Daily news
call center
investment
online travel service
outsourcing
business
seat
costly
banking
travel
revenue
traveler
GDP

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